The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Comfort!
“The Master Cabin room was impeccably clean and offered a perfect blend of luxury and comfort with its soft bedding and plush pillows.” view full review
Good Breakfast!
“Breakfast was a highlight with elegant options in a relaxing atmosphere, making it a great kickstart to my day.” view full review
Serene Sleep!
“The mattress and pillows provided an excellent sleep experience; I felt refreshed each morning after a cozy night's rest.” view full review
Handy Mini Bar!
“The dry-bar mini bar was a nice touch, offering a few snacks that were perfect for a little treat before dinner.” view full review
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Cycling
Bowling
Archery
Services
Paid airport shuttle
Housekeeping
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
Bar/ Lounge area
Dinner
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Spa & Leisure
Live entertainment
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Tea and coffee facilities
Ironing facilities
Show more
Location
25-27 Norfolk Square,
London,
United Kingdom,
W2 1RX,
Greater London
Map view
25-27 Norfolk Square,
London,
United Kingdom,
W2 1RX,
Greater London
City landmarks
Park
Hyde Park
1.4
km
Museum
The British Museum
3.2
km
Garden
Buckingham Palace
2.7
km
Museum
Victoria and Albert Museum
2.2
km
Marylebone Rd
Madame Tussauds London
2.8
km
Museum
Science Museum
2.0
km
Museum
Natural History Museum
2.2
km
Gallery
Wallace Collection
1.6
km
Park
Kensington Gardens
1.3
km
Square
Trafalgar Square
3.2
km
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
4.0
km
Museum
National Gallery
3.2
km
Great Central House
Marylebone
2.0
km
87-135 Brompton Rd
Harrods
2.6
km
Palace
Kensington Palace
1.6
km
Art object
Sherlock Holmes Museum
2.6
km
Oxford Street
Oxford Street
3.0
km
Mosque
The Regent's Park
2.1
km
Park Lane
Marble Arch
1.4
km
Museum
Apsley House
2.0
km
400 Oxford St
Selfridges London
1.8
km
LondonEngland
Bayswater
680 m
Gallery
Lisson Gallery
1.1
km
Event hall
Royal Albert Hall
2.0
km
Monument
Peter Pan Statue
850 m
Monument
The Albert Memorial
1.8
km
Square
Piccadilly Circus
2.7
km
Fountain
Princess Diana Memorial Fountain
1.5
km
Nearby
Praed St
Paddington
300 m
Restaurants
Angus Steakhouse
190 m
163 Praed Street
San Marco Ristorante & Pizzeria
110 m
10 London Street Near Paddington Tube Station
Garfunkel's Restaurant
170 m
144 Praed Street
Taj Mahal Indian Tandoori
130 m
8 Norfolk Place Paddington
The Sawyers Arms Restaurant
120 m
London Street
The Dickens Tavern
150 m
25 London Street Paddington
Fountains Abbey Paddington
200 m
109 Praed Street Paddington
Ryath Halal Tandoori
150 m
32 Norfolk Place
Sussex Arms
110 m
21 London Street Paddington
Peking-Seoul Restaurant
200 m
113-115 Praed Street
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Convenient Location
Friendly Staff
Poor Dining
Smelly Rooms
6.6/10
Nice
Rooms
6.5
Location
8.5
Service
7.0
Dining
5.3
Guest reviews
6.6/10
based on 25 reviews
7.2
7.2/10 based on 898 reviews
John
United Kingdom,
June
2024
7.0/10
The hotel is in a great spot, very close to Paddington train station and Central London. The rooms are average, could use a bit of improvement and the heaters had issues. The service was good overall, except for some uncomfortable payment requests. The location is excellent with convenient access to transportation. The dining experience was average but could be better. The facilities are decent overall.
Rooms
6.0
The rooms were for four people when we specified five, and the WiFi was not functional initially. The heaters had issues but suddenly started working in the morning.
Service
7.0
The service was helpful and the staff were smiling, but there were uncomfortable payment requests.
Location
9.0
The hotel is very close to Paddington train station, buses, and the underground. It's a convenient spot for transportation.
Dining
6.0
The dining experience was average; could have been better with more variety.
Facilities
7.0
The facilities were decent overall.
Walter
United Kingdom,
May
2024
7.0/10
The hotel is nestled between Paddington station and Hyde Park, offering a convenient and quiet location suitable for families. The rooms were clean and comfortable, and the staff provided friendly service. However, the dining experience fell short in quality and variety. The facilities were adequate, but some aspects could be improved.
Rooms
7.0
The room provided was adequate for our needs and comfortable.
Service
9.0
The service, especially from Chris at the reception, was welcoming and helpful.
Location
8.0
The hotel's location is ideal, being close to Paddington station and offering a range of food choices.
Dining
5.0
The dining experience was lacking in quality and variety, needing improvement.
Facilities
6.0
The facilities provided were sufficient but could be enhanced.
William
United Kingdom,
March
2024
7.0/10
The hotel is conveniently located near Paddington train station, making it easy to get around by train or bus. The rooms, although slightly smelly of stale cigarette smoke and noisy for 3 persons, were decent-sized and had all the necessary amenities. The hotel's proximity to various dining options and Hyde Park adds to its appeal, but the dining experience was considered poor with limited options.
Rooms
7.0
The rooms, although they smelt a little of stale cigarette smoke and were quite noisy for 3 persons, were decent size and had everything one needed.
Service
8.0
The staff spoke and greeted guests in a friendly manner, with the reception always manned and maintaining a friendly disposition. However, the breakfast service was not unfriendly.
Location
9.0
The hotel is ideally located, just a 7-minute walk from Paddington station, offering easy access to transportation and nearby restaurants. The closeness to Hyde Park further enhances the location's convenience.
Dining
5.0
The dining experience was very small and poor, with little variety and quality options.
Facilities
7.0
The facilities offered were adequate, but there were no specific comments to highlight any outstanding features.
Convenient Location
Poor Dining
Arthur
United States,
February
2024
7.0/10
The hotel has a convenient location near Paddington station and walking distance to Hyde Park. The rooms were acceptable but below expected standards in this day and age, and the proximity to fire exit stairs raised safety concerns. The service was decent for a 1-night stay with helpful but somewhat disengaged front desk staff. The overall value for money is emphasized, making it a suitable choice for short stays.
Rooms
6.0
The rooms, although big for London, were acceptable but below expected standards for today.
Service
7.0
The service was decent for a 1-night stay, with helpful but somewhat disengaged front desk staff.
Location
8.0
The location is very convenient to Paddington station and within walking distance to Hyde Park.
Dining
7.0
The dining options were varied, but the timing could be inconvenient for guests with work commitments.
Facilities
7.0
The facilities provide basic amenities suitable for short stays.
Kate
United Kingdom,
February
2024
6.8/10
My stay at the hotel was a mix of positives and negatives. The rooms were clean and comfortable, but the WiFi situation was a hassle. The service was friendly overall, but there was a concerning incident during check-in. The location was convenient for my needs, but improvements are needed. The dining experience was decent considering the value. Overall, a stay with ups and downs.
Rooms
7.0
The rooms, although a bit outdated, were really clean and provided a warm, comfortable space.
Service
6.0
The staff was helpful and always smiling, but there was an uncomfortable situation at check-in that soured the service experience.
Location
8.0
The hotel's location is brilliant, especially for late arrivals in Paddington and close proximity to key spots like Paddington Station and St Mary's Hospital.
Dining
7.0
The dining options, while basic, were good value for the price paid.
Facilities
6.0
The hotel offered essential facilities like luggage lock service, with room for improvement in areas like changing bed covers.
Craig
United States,
January
2024
7.0/10
I had a mixed experience at this hotel. While the room was very small with limited space to move around and no AC, it did have a balcony with a beautiful view of the park opposite. The location was great for a quick stopover, being close to Paddington train and underground stations, but the room being in the basement made it feel less like a typical hotel room.
Rooms
6.0
The room was very small with very little space to move around and without AC, making it uncomfortable. However, it did have a balcony with a beautiful view of the park opposite.
Service
8.0
The service was very friendly and welcoming. The staff were helpful and provided advice on the best things to see in and around London. Great for shopping enthusiasts.
Location
9.0
The location was superb, being very close to Paddington station and offering easy access to the underground. It was excellent for exploring nearby attractions like Edgware Road and Hyde Park.
Dining
5.0
The dining experience was average with limited and basic options. Despite the cheap sausages at breakfast and some disappointing choices, it was okay for a quick meal.
Facilities
7.0
The facilities were functional for a short stay, but the dining area could use an upgrade to provide a better experience for guests.
F.
United States,
January
2024
7.6/10
The hotel's location is superb, in a great locale between floors, though there were some issues with room size and equipment. The service was warm and friendly, especially from booking manager Nick, who provided valuable local tips. The dining options were decent but lacked variety over time. However, the convenient location near public transport and key attractions was a significant plus.
Rooms
7.0
The room was cozy but had a small size, and the socket didn't work as expected. False information was also given, which was disappointing.
Service
9.0
The staff members were exceptionally friendly and helpful, with booking manager Nick standing out for his valuable advice on exploring London.
Location
9.0
The hotel's location was fantastic, with easy access to public transportation, good restaurants, and key London attractions, making it an excellent choice for travelers.
Dining
6.0
The dining experience was okay but lacked variety over time, diminishing its appeal for a more extended stay.
Facilities
7.0
Brian
United Kingdom,
December
2023
6.8/10
The hotel's rooms were bigger than expected, suitable for large families, but some maintenance issues were present. The location was great, very close to Paddington Station and a quiet green area. The service had a mix of experiences, with some staff being helpful while others were inattentive and rude. The dining experience lacked variety and freshness, especially with the cooked breakfast presentation. Despite some drawbacks, the hotel offers value for money considering its convenient location.
Rooms
7.0
The rooms were bigger than I expected and suitable for large families, but there were maintenance issues with a broken bed, toilet, and bathroom fan.
Service
6.0
The service had mixed experiences, with some staff being helpful while others were inattentive and rude.
Location
9.0
The location was great, very close to Paddington Station and within a short walking distance to key places in London.
Dining
5.0
The dining experience lacked variety and freshness, particularly with the cooked breakfast presentation.
Facilities
7.0
The facilities were acceptable but could be improved.
Richard
United Kingdom,
November
2023
7.0/10
The hotel is located brilliantly, just a couple of minutes' walk to Paddington Station, making it very convenient. The rooms, although a bit outdated, were really clean and comfortable, equipped with a kettle for tea and coffee. The service had a mix of unpleasant experiences but was redeemed by the very nice help I received from Chris at the reception. The dining experience lacked variety and accommodation for specific dietary needs, but the central location near several restaurants was a plus. The facilities were satisfactory overall.
Rooms
8.0
The rooms were a bit outdated but really clean and comfortable with all necessary amenities.
Service
6.0
The service had some unpleasant moments, especially regarding a request for my card security number, but Chris at the reception made up for it with excellent assistance.
Location
9.0
The hotel's location is suburb, just a few meters from Paddington Station, making it very convenient for travelers with nearby access to public transport and dining options.
Dining
5.0
The dining experience was basic and lacked variety, especially for vegetarians or those with gluten-free requirements.
Facilities
7.0
The hotel offered adequate facilities for a comfortable stay.
Ronald
United Kingdom,
November
2023
6.2/10
The hotel's location was excellent, near Edgware Road, Hyde Park, and Paddington Station. The rooms were small and lacked a fridge, making them unsuitable for larger luggage. The service was a mix of unfriendly staff conversing in their own language and professional, friendly service. The dining options were adequate but repetitive. The hotel's facilities were satisfactory.
Rooms
6.0
The rooms were small and did not have functional WiFi. Some rooms were left unlocked after service.
Service
5.0
The service was a mix of unfriendly staff speaking in their own language and friendly, professional service.
Location
9.0
The location was excellent, near Edgware Road, Hyde Park, and Paddington Station.
Dining
6.0
The dining experience was adequate but lacked variety.
Facilities
5.0
The hotel's facilities were basic but functional.
Jane
United Kingdom,
November
2023
6.8/10
My stay at the hotel was a mix of positives and areas for improvement. The rooms were well presented and immaculate, providing a warm and cozy refuge after a cold day exploring London. However, some aspects felt a bit dated, and a bit more variety in amenities would have been appreciated. The service, while generally friendly and helpful, could benefit from better management. The location near Paddington was convenient for late-night arrivals and accessing transportation. The dining experience offered good value but lacked a fresh and varied selection. Overall, a decent stay with room for enhancement.
Rooms
7.0
The rooms were lovely and warm, providing a comfortable retreat after a day out in the cold. However, some areas seemed a bit dated and could use a refresh.
Service
6.0
The staff were all very friendly and helpful during my stay, although improvement in management would enhance the overall service.
Location
8.0
The hotel's location near Paddington was excellent, making it a convenient choice for late-night arrivals and accessing transportation.
Dining
6.0
The dining options were good value, but the lack of variety and freshness in some dishes left something to be desired.
Facilities
7.0
The facilities were adequate, but there is room for improvement to enhance the overall guest experience.
Billy
United Kingdom,
November
2023
6.4/10
The hotel is situated in a convenient location near Paddington Station, making it perfect for exploring the city. The rooms were basic but had essential amenities like a kettle and tea bags. The service was satisfactory, but there were some areas for improvement. The dining experience was mixed, with a decent variety of food offered. Overall, it's an average hotel with some positives and negatives to consider.
Rooms
7.0
The rooms were small but sufficient, and I appreciated having a kettle and tea bags available.
Service
6.0
The staff were helpful when approached, but they could be more proactive in their service.
Location
8.0
The location near Paddington Station was quite convenient for my trip and accessing certain attractions.
Dining
6.0
The dining experience had a decent variety of food options available.
Facilities
5.0
The facilities were basic, with nothing extraordinary to highlight.
Convenient location
Basic facilities
Lawrence
United Kingdom,
October
2023
5.4/10
The hotel's rooms were very old and unclean, with dirty bed linens and towels. The size was too small, and the furnishings were outdated and not well-maintained. However, the service was attentive, especially from the booking manager Nick who provided helpful recommendations for exploring London. The breakfast was basic and not impressive. The location was convenient, being near Paddington Station and offering easy access to public transportation. Overall, the hotel had some drawbacks but also some positive aspects.
Rooms
5.0
The rooms were very old, unclean, and small with outdated decor.
Service
7.0
The service was attentive and the booking manager Nick was helpful with recommendations.
Location
8.0
The location was convenient, close to Paddington Station and public transportation.
Dining
5.0
The breakfast was very basic and lackluster in quality.
Facilities
5.0
The facilities were average.
Convenient location
Unclean rooms
John
United Kingdom,
October
2023
5.8/10
For a one-night stay, the hotel was decent and conveniently close to Paddington train and underground stations. However, there were some issues with the room's cleanliness, uncomfortable beds, and lack of amenities like a hairdryer. The WiFi signal was weak and we even found trash under the beds upon arrival.
Rooms
5.0
The room was decent for a 1-night stay but had some issues with cleanliness and amenities.
Service
8.0
The staff was helpful and friendly, offering advice on things to see in and around London.
Location
9.0
The location near Paddington station was very convenient for easy access to all parts of the city. Great value for the price.
Dining
5.0
The dining experience was disappointing with limited breakfast options.
Facilities
5.0
The hotel could improve by providing better dining options and room amenities.
Simon
United Kingdom,
October
2023
7.0/10
The hotel rooms were spacious, comfortable, and clean, but safety concerns for kids due to unlocked doors and proximity to fire exit stairs. Service was helpful but lacking attention at times. The location was very convenient to Paddington Station. Overall, a decent stay with mixed experiences.
Rooms
7.0
The room was extremely spacious, comfortable, and clean, but safety concerns arose due to unlocked doors and proximity to fire exit stairs.
Service
7.0
The service was helpful but at times lacked attention, especially when asking for assistance.
Location
8.0
The hotel's location was very convenient, especially being close to Paddington Station.
Dining
6.0
Not consistent.
Facilities
7.0
The hotel offers a range of facilities, but some aspects need improvement for a better overall experience.